Human Skills

Human skills aren’t just skills. They are the heartbeat of workplace harmony.

Human skills are what turns a group of individuals into a symphony of collaboration.

These are the skills that transform routine exchanges into bridges of understanding and make every interaction count. In the tapestry of the work environment, they’re the threads that connect us, enabling us to lead with empathy, communicate with clarity, and inspire trust at every turn.

Why are human skills essential? Because the workplace is a mosaic of human connections, and success hinges on our ability to navigate this landscape with emotional intelligence. These skills aren’t just for thriving in the now — they’re for forging a path to a future where who you are is just as impactful as what you do. They’re for anyone who aspires to be a leader, a team player, a visionary. In essence, human skills are the silent champions of career growth and the loud heralds of organisational success.

Browse Human Skills Courses and Certifications

Available Human Skills Certifications

Our courses offer a transformative quartet of Human Skills: Achieving personal mastery to unlock individual potential, enhancing performance for peak efficiency, improving communication to connect and clarify, and delighting customers to turn satisfaction into advocacy. Each skill is designed to not just meet but exceed professional and organisational goals, paving the way for a future where success and excellence are synonymous.

Can’t find what you are looking for? This could be a legacy or retired course, so let us know which course you are interested in.

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Self-leadership

A course for young professionals who want to enhance their personal and professional skills.

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Resilience and leading in a crisis

This workshop aims to equip leaders with the essential skills and strategies to navigate through crises with resilience, inspire their teams, and emerge stronger from challenging situations.

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Leading for inclusivity

This Leading for inclusivity workshop will equip leaders with the knowledge, skills and strategies necessary to foster an inclusive and diverse work environment that drives innovation, engagement, and productivity.

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Change Management

Participants will learn to develop essential skills and knowledge for managing and leading change within their organizations.

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Advanced Presentation Skills

Advanced Presentation Skills: Master presentations for leadership and influence

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Advanced Negotiation Skills

Participants will learn to master advanced negotiation techniques that are essential for handling complex and high-stakes negotiations.

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Critical Conversations and Conflict Resolution

This course is designed to empower participants with the skills needed to effectively manage crucial conversations and navigate conflicts in the workplace.

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Communication Skills for Leaders

Participants will learn enhance their leadership communication skills, enabling them to convey messages clearly, accurately, and with significant impact.

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Leading without borders

This course is designed to equip managers with the skills and strategies necessary to lead remote teams effectively, fostering a culture of collaboration, accountability, and high performance across geographical and cultural boundaries.

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Coaching and Mentoring

This course is designed to equip managers and leaders with the essential skills and knowledge to effectively coach and mentor their team members.

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Performance Management

This workshop is designed to equip emerging leaders with the essential skills and knowledge required to effectively manage and motivate their teams.

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The Roadmap to Results – KPIs and OKRs

Participants will learn how to effectively measure and manage performance using Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs).

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Emotional Intelligence for Leaders

Emotional Intelligence for Leaders: Influence with empathy

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Strategic Thinking and Visionary Leadership

This course is designed to empower participants to become visionary leaders who can think strategically, inspire their teams, and drive organizational success.

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Executive Presence and Influence

This course is designed for emerging leaders, and high-potential professionals, who aspire to assume higher roles in their careers.

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Conflict management

This course is to equip participants with the skills and knowledge to handle conflicts constructively and communicate assertively, fostering a more harmonious and productive work environment.

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Effective presentation skills

This course aims to equip participants with the essential skills needed to create and deliver compelling and memorable presentations.

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Effective business writing skills

Participants will learn to craft clear, concise, and impactful written communication that drives results, enhances credibility, and strengthens relationships with stakeholders.

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Conversations that count

This course is designed to equip participants with vital skills in verbal and non-verbal communication, active listening, and emotional intelligence.

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Self-leadership

This course is designed to equip participants with the skills and mindset required for self-leadership, a critical foundation for achieving leadership excellence.

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Resilience and Stress Management

In today’s fast-paced world, employees often find themselves struggling to balance the demands of work and personal life. Added to this, the complexities of the political and economic environment can further escalate stress levels.

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Emotional Intelligence

Mastering emotional intelligence in the workplace leads to better communication, effective leadership, efficient conflict resolution, improved decision-making, stress management, adaptability, positive work environment and enhanced customer service.

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Creativity and Innovation

This course is essential for anyone looking to enhance their creative thinking and innovation skills in today’s fast-paced and competitive work environment. Participants will be provided with knowledge, inspiration, and hands-on experience.

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Selling over the Phone

In this course participants will learn how to effectively use the phone as a sales tool, adapting to modern sales environments and customer expectations.

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Sales Essentials

This course provides a structured approach to implementing the core aspects of sales, from understanding the sales process to closing the sale.

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Influence and Persuasion

This course is designed for individuals seeking to enhance their ability to influence and persuade others effectively in various contexts, such as the workplace, negotiations, or everyday interactions.

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Customer Service Essentials

The workshop looks at all kinds of customers and how they can be served in a better way. The aim is to enable continuous improvement.

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Time Management and Productivity

This programme will provide participants with the knowledge, skills, and tools to enhance productivity through efficient task completion, which in turn leads to a better work-life balance and reduced stress.

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Teamwork and Collaboration

Attending the Teamwork and Collaboration course is essential for anyone looking to enhance their team dynamics and collaborative skills in a professional setting.

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Problem Solving and Decision Making

This course is essential for anyone seeking to enhance their ability to tackle complex challenges effectively in personal and professional settings.

Can’t find what you are looking for? This could be a legacy or retired course, so let us know which course you are interested in.

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Training Delivery Options

FAQ for Human Skills Courses

What are Human Skills courses?

Courses designed to enhance essential soft skills like communication, teamwork, problem-solving, and customer service.

Who should take Human Skills courses?

Anyone looking to improve interpersonal skills, including professionals across all industries.

What types of Human Skills courses are available?

Offerings include courses on personal mastery, performance improvement, effective communication, and customer satisfaction.

How do these courses benefit professionals?

They foster workplace harmony, enhance leadership qualities, and improve overall professional and organizational success.

Are Human Skills courses applicable to specific industries?

While tailored for professional development, these courses are universal, benefiting individuals in any sector by enhancing interpersonal and soft skills crucial for success.

Can Human Skills courses help with career advancement?

Absolutely. Strong human skills can lead to better job performance, leadership opportunities, and a positive workplace environment, all of which contribute to career growth.

How are Human Skills courses delivered?

Courses are offered in various formats, including online, in-person workshops, and hybrid models, to accommodate different learning preferences and schedules.

Is there a certification for completing Human Skills courses?

Some courses may offer certifications or certificates of completion, recognizing your commitment to improving essential soft skills.